Frequently asked questions

THE CODE CARD

What is the nexuzhealth code card?

codekaart voorbeeld

The nexuzhealth code card allows you to log in to mynexuzhealth easily and securely. You can request this card personally at the hospital or via this link: request code card.

You must use the code card in combination with a user name and password. You will receive this when you request the code card. The code card has 24 codes which are alternately requested when you log in

How do I log in with the code card?

You log in to www.mynexuzhealth.be as follows:

  1. Choose Login with my nexuzhealth code card.
  2. Enter your user name and password.
    Your user name is one of the following:

You received your password when you requested the code card.

  • Enter the requested code on the code card. This is one of the 24 codes of the code card.
    For instance, if "code 8" is requested, enter the code on the card next to number 8.

Once you have logged in to mynexuzhealth, you can change your user name and password.

What must I do if I forgot my password?

If you forgot your password you can request a new password online: Forgot your password?

Where can I request the code card?

Only patients already known to the hospital are able to request a code card.

There are two ways to request a code card: online or at the hospital.

Online request

If you are a known patient with Belgian nationality you can request the code card online via this link: request code card.

The code card will be posted to your home address.

  • During the request procedure you need to identify yourself with your national register number and an e-mail address.
  • Further instructions for the request will be sent immediately to this e-mail address.
  • After confirming the request, you receive an e-mail with your password as a new user.
  • You also receive a confirmation mail that your code card will be posted to your home address.

Request in the hospital

When you are in the hospital, you can ask to have the code card printed, together with your user name and password. You will have all the information to log in from your home.

Ask a care provider. 

Where can I request my code card as a non-Belgian patient?

Foreign patients do not have a national register number and are therefore unable to request a code card online.

You can request the code card when you are at the hospital. Ask the care provider to print the code card for you.

Where can I find my national register number?

You will find your national register number on the back of your identity card. View examples.

Where can I find my EAD no.?

You find your EAD number on all hospital invoices and most hospital letters. View examples.

How can I block my code card?

In case of loss or theft you should block your code card. You can do this online: block code card.

Later you can request a new code card via the normal application procedure. Your password stays the same.

ACCESSING OR OBTAINING A COPY OF A RECORD

As a parent, can I access the mynexuzhealth record of my under-age children?

Medical reports about children are not available at present. However, you can request a copy - for more details see Can I request a copy of my record?

You may view appointments, information about the illness or treatment, questionnaires, bills and other items (if available) relating to your child. To do so, go to ‘Access - third parties’ in mynexuzhealth and send a formal request stating your child’s name and date of birth to ‘Patient-related support’. You will be notified once your mynexuzhealth record has been linked.

Can I access the mynexuzhealth record of my partner, parents, adult children etc.?

This can only be due if you have power of attorney from the patient.

Designation of a trusted person

Download the form, and return it once it has been completed and signed by the patient. It can be returned via Messages in mynexuzhealth to the ‘Patient-related support’ service or by email or post to your hospital’s ombudsman service. 

A trusted person can

  • enquire about the patient’s state of health and its likely development
  • inspect the patient record
  • request a copy of this patient record

Designation of a representative

Download this form to represent the patient if he/she is unable to make decisions about the healthcare to be provided or to exercise his/her rights as a patient. Return it once it has been completed and signed by yourself and by the patient. It can be returned via Messages in mynexuzhealth to the ‘Patient-related support’ service or by email or post to your hospital’s ombudsman service.

With this form, you as a patient can request the revocation of the designated representative.

Can I request a copy of my record?

As a patient you may request a copy of your medical file (at cost price). After the patient’s death, only indirect access to the patient record is possible, via a professional practitioner. You will find the necessary forms here.

Who still has access to my record?

Information about your privacy and who has access to your file can be found here. Under ‘Access’, you will find a list of the GP(s), caregivers and any trusted person or representative with access to your mynexuzhealth record.

THE APP

How can I install the mynexuzhealth app on my phone or tablet?

For any questions about the application, see the help page.

TECHNICAL QUESTIONS

Can I consult mynexuzhealth on my smartphone or tablet?

  • You can find our smartphone app in the Google Play Store or scan the QR-code.
    For any questions about the application, see the help page.
  • On a tablet, you can go to the website www.mynexuzhealth.be and log in with a nexuzhealth code card or government token.

What must I do in case of technical problems?

IUnable to find a solution to your problem? Contact the mynexuzhealth helpdesk via this web form or by phone on 016 34 83 48 (weekdays only, between 9 am and midday and between 1.30 pm and 4 pm).

If you are at your computer, the helpdesk employees will be able to evaluate the problem better via teamviewer.