Forgotten your password?

If you forgot the password of the code card, you can request a new password here.

Attention: a new password can only be requested in this way if you requested your code card online via the website. In all other cases you must call the helpdesk: 016 34 83 48.

  1. Enter your user name so that we know who you are. This is your national register number, your EAD number or the user name you chose.
  2. Enter your e-mail address.

If the information is correct, you will receive an e-mail with your new password.

5 + 7 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.