If you forgot the password of the code card, you can request a new password here.
Attention: a new password can only be requested in this way if you requested your code card online via the website. In all other cases you must call the helpdesk: 016 34 83 48.
- Enter your user name so that we know who you are. This is your national register number, your EAD number or the user name you chose.
- Enter your e-mail address.
If the information is correct, you will receive an e-mail with your new password.