Mobile help

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Installation

The app is only available for smartphones or tablets with Android 4.1 or higher.

You can find the app in the Google Play Store or scan this QR-code. You can also see if your device is compatible here.

Registration

In order to use the mynexuzhealth app, you are required to register your device once. This can be done in three ways:

Code card

What do you need for this?

  • The nexuzhealth code card (optionally with a QR code - this makes the process slightly easier),
  • Your password.

After entering the required data, you can set a PIN code. Use this PIN to log into the application. You can use the same PIN for all your devices with which you log into the mynexuzhealth app.

Do you have any questions about the code card? Take a look at the FAQs about the code card.

Text

What do you need for this?

  • A smartphone or tablet with active SIM card
  • Your mobile number must be registered with your nexuzhealth hospital.

The app sends a text message from your mobile device. There is no extra charge for this – only the cost of sending a text as determined in your subscription.

Web / PC

What do you do?

  • Go to www.mynexuzhealth.be and log in.
  • Select App in the left menu and click on Register your device. Enter the code you see on your mobile screen here.
  • After this, click on the Generate QR code button.
  • Now scan in this QR code, and you’re ready to use the app.

Don’t forget to set a PIN code so you can easily log into the mynexuzhealth app later on.

CSAM

You will soon also be able to register with CSAM.

Security

For security reasons, rooted devices that bypass the security of your mobile operating system are not allowed.

Frequently asked questions

  • On which devices can I use the mynexuzhealth app?

The app works on smartphones or tablets with Android 4.1 or higher.

  • Can I use the mynexuzhealth app on multiple devices?

The app can be installed on as many devices as you want. Note that each device will use the same PIN code.

If you enter a PIN other than that on your first device when registering a second device, you will have to log into the first device with the new PIN from now on.

  • Can more than one of us be users on the same device?

It depends on your device. The app itself does not support multiple users. However, you can reinstall and register as a different user on any user account in Android. You can find out how to do this in the manufacturer’s manual of your device.

  • My PIN code has been blocked following a number of incorrect login attempts. What should I do?

Follow the steps on the screen to reset your PIN. They are the same methods as for registration, except that the method using a text message is not available in this case.

Other questions or problems

Unable to find a solution to your problem? Contact the mynexuzhealth helpdesk via this web form or by phone on 016 34 83 48 (weekdays only, between 9 am and midday and between 1.30 pm and 4 pm).